FAQ

{expander}What is my email address?

All Heritage University students receive an email address after you register for the first time, just prior to the semester being current. If you do not know what your email address is, please go to the Student Services tab and review the Email portlet. Your email address should be found there as well as the link to webmail.

{expander}What is my ID Number?

Your ID number is a unique identification number that Heritage University has for all students/staff/faculty. You can find this number on the Home tab under "Retrieve my ID". You must be logged in to view this information.

{expander}What is my username and/or password?

Your username and password can be obtained by contacting the Help Center or your professor in a class you are registered to take.

{expander}How do I acess my Email?

Click here to learn how to access your Heritage University email.

{expander}Can I change my password?

Students, Staff and Faculty may change their passwords through the Password Management System.

{expander}Why am I getting notifications that my email box is almost full?

Student email boxes can hold 75MB worth of mail. If your mailbox reaches this limit you will not be able to send or receive email. Once you reach 50MB of used space a status bar will appear in the upper left corner of the mailbox and you will start getting warning messages via email notifying you that your mailbox is almost full. This will occur every day until you reduce your mailbox size by permanently deleting unwanted emails. This email will never ask you to do anything other than delete items and empty your deleted items folder. We NEVER use email to verify account information by asking you to provide your username and password or by clicking on links. Those are spam emails and simply need to be deleted.   

{expander}If you are unable to receive email, please read the following.

If you are receiving messages that indicate your mailbox is full or you are unable to receive email, your mailbox may be full. Please empty the contents of your deleted items folder with the following steps:
  1. Right Click your Deleted Items Folder
  2. Choose "Empty Deleted Items Folder"
  3. At the prompt, click "Yes"

By emptying your Deleted Items Folder, you are permanently deleting your messages and thus reducing the size of your mailbox. Simply deleting emails will not reduce the overall size.

{expander}Which browsers are compatible with MyHeritage?

Firefox 19, IE 10, Chrome 25.0.1364 and Safari 6.0.  If you are not using one of these browsers, you may experience compatibility issues within MyHeritage.

If you are having issues within MyHeritage, verify you are using a supported browser.
Usernames are the account that logs an individual in to computers on campus and webmail. Student usernames are generally last name and first initial (for example: PublicJ). Faculty and Staff are generally last name, underscore and first initial (for example: Public_J)

Passwords are case-sensitive. Staff, Faculty and Students may reset their passwords.* Please click here to access the password management system
 
*New password requirements minimum 10 digits with an upper case, lower case and a number within the password. Passwords can not be reused. Passwords can not include your first or last name.
 
If you need immediate assistance, please call the Help Center at 509-865-8579 during regular business hours or chat online (if you are prompted to leave a message, please leave a phone number to reach you, IT will NOT send passwords via email).
 
 

{expander}My laptop is having some kind of problem and I need it for class, what can I do?

The Help Center provides Walk-In Services from 8am-12 (noon) and from 2pm-5pm for the purpose of providing face to face hands-on technical consultation and diagnostics* services for laptops and other instructional technologies.  Please check the Help Center home page for additional information. 
(*Note: Actual repair of non-Heritage hardware is not available.)

{expander}How do I get help if I'm having a problem with my computer or trouble logging on to a Heritage system?

Anyone can call the Help Center to receive support by phone anytime during normal service hours 509-865-8579.
 
Please check the Help Center home page for contact information and service and support hours.

{expander}Can I continue to submit an IT work order just like before?

Yes. The TrackIT system will continue in full operation. You can submit a work order at any time by either sending an email to IThelpdesk@heritage.edu or by clicking here.

{expander}My laptop is having some kind of problem and I need it for class, what can I do?

The Help Center will provide Walk-In Services from 8am -12 (noon) and 2pm-5pm for the purpose of providing face to face hands-on technical consultation and diagnostics* services for laptops and other instructional technologies.  Please check the Help Center home page for additional information.
(*Note: Actual repair of non-Heritage hardware is not available.)

{expander}How do I get help if I'm having a problem with my computer or trouble logging on to a Heritage system?

Anyone can call the Help Center to receive IMMEDIATE support by phone anytime during normal service hours. NO WORK ORDER REQUIRED IF YOU CALL 509-865-8579.
 
Please check the Help Center home page for contact information and service and support hours.