Help Center

Welcome

Heritage University Help Center has been established for you!

 

The IT Help Center provides support services for staff, faculty and students on issues related to the use of computer hardware, software, internet, audio visual and other Heritage technology.

 

The preferred way to contact the IT Help Center is to submit a work order using Track-IT or email ithelpdesk@heritage.edu. You may also call us at 509.865.8579.

Having Trouble Viewing MyHeritage?

If you are having trouble viewing MyHeritage, please try clearing your cache

Here are some resources:

 

https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop

https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

https://www.whatismybrowser.com/guides/how-to-clear-cookies-browsing-history-and-cache/firefox

 

In most computer-based web browsers,

to open menus used to clear your cache, cookies, and history,

press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).

If any of these instructions don't work, contact the Help Center at ext. 4357, 509-865-8579,

or ithelpdesk@heritage.edu .

Check Your Voicemail From Home

You may retrieve your voicemail off-campus by following these directions:

  1. Call your Direct Dial in number (509-865-XXXX)
  2. When you hear your greeting press *
  3. Press #
  4. Enter your mailbox (extension) number
  5. Enter your password followed by #

About

 
Walk-In Service Support Hours
 
Phone support is available by dialing 509-865-8579 or from anywhere on campus dial HELP (4357)
You may also send a request by email to ITHelpDesk@heritage.edu
 

Online Support

Online Support is available during normal Help Center Hours. Please leave a message after hours and the Help Center will return your message the following business day.

 
Frequently Asked Questions
 
Please review our  FAQ (frequently asked questions) . Many helpful hints are available here and may be able to answer your question immediately. Faculty can view a specific FAQ devoted to questions regarding MyHeritage by logging in and clicking "Faculty FAQ".

Services Offered

Password Management
 
All faculty, staff, and students can use the MyHeritage Password Management System to reset forgotten passwords.
 
 
Individuals who are applying to Heritage University and are having problems with their login can contact the Help Center during normal support hours
(please be prepared to prove your identity over the phone including your student ID number).
Please check the Help Center home page for contact information and service and support hours.

 

Wireless Internet

We upgraded the wireless system on campus during the summer of 2022. 

 

For Students, Faculty, and Staff using a personal laptop, mobile device, or loaner laptop, 
connect to HU-WiFi

       Select HU-WiFi from the available wireless networks and click connect.
 
For Staff and Faculty using a Heritage-provided laptop,
connect to HU-Network

       Select HU-Network and click connect

Enter your heritage credentials

🙂You can now access the internet and HU systems, such as J1🙂
 
If you have any trouble, please contact the Help Center at 509-865-8579
or dial HELP (4357) from any campus phone.
 
Computer Labs for Students
 
Open computer labs are offered in the Academic Skills Center,
Donald K. North Library, and the Kathleen Ross Center.
 
These labs offer Windows 10 with Microsoft Office 2016.
Available browsers are Internet Explorer 11, Firefox, and Chrome.


 
Work Order Management for IT and Maintenance
 
Please refer to the Work Order Management page for details.

Handouts

How to share your calendar

How to access campus calendars

Notices to Students

Heritage University and Compliance with the Higher Education Opportunity Act. Document details the reduction of illegal uploading and downloading of copyrighted works through peer-to-peer (P2P) file sharing. Please read this document thoroughly as it outlines your rights.
(.pdf, 32K)
Download Higher Education Opportunity Act