FAQ

Usernames are the account that logs an individual into computers on campus and webmail. Student usernames are generally last name and first initial (for example PublicJ). Faculty and Staff are generally last name, underscore, and first initial (for example Public_J)

Passwords are case-sensitive. Staff, Faculty, and Students may reset their passwords.* Please click here to access the password management system
 
*New passwords require a minimum of 10 digits with an upper case, lower case, and a number or special character within the password. Passwords can not be reused. Passwords can not include your first or last name.
 
If you need immediate assistance, please call the Help Center at 509-865-8579 during regular business hours or chat online (if you are prompted to leave a message, please leave a phone number to reach you, IT will NOT send passwords via email).