FAQ

{expander}My laptop is having some kind of problem and I need it for class, what can I do?

The Help Center provides Walk-In Services from 8am-12 (noon) and from 2pm-5pm for the purpose of providing face to face hands-on technical consultation and diagnostics* services for laptops and other instructional technologies.  Please check the Help Center home page for additional information. 
(*Note: Actual repair of non-Heritage hardware is not available.)

{expander}How do I get help if I'm having a problem with my computer or trouble logging on to a Heritage system?

Anyone can call the Help Center to receive support by phone anytime during normal service hours 509-865-8579.
 
Please check the Help Center home page for contact information and service and support hours.

{expander}Can I continue to submit an IT work order just like before?

Yes. The TrackIT system will continue in full operation. You can submit a work order at any time by either sending an email to IThelpdesk@heritage.edu or by clicking here.