Help Center FAQ for Staff and Faculty

FAQ

My laptop is having some kind of problem and I need it for class, what can I do?

The Help Center provides Walk-In Services from 8 am-5 pm for the purpose of providing face-to-face hands-on technical consultation and diagnostics* services for laptops and other instructional technologies. Please check the Help Center home page for additional information.

(*Note: Actual repair of non-Heritage hardware is not available.)

How do I get help if I'm having a problem with my computer or trouble logging on to a Heritage system?

Anyone can call the Help Center to receive support by phone anytime during normal service hours. Dial 4357 from any campus phone or call 509-865-8579

A work order can be submitted by using the work order system or sending an email to ithelpdesk@heritage.edu.

Please check the Help Center home page for contact information and service and support hours.

Can I continue to submit an IT work order just like before?

Yes. The TrackIT system will continue in full operation. You can submit a work order at any time by either sending an email to IThelpdesk@heritage.edu or by clicking here.

If you come across login issues you can click the hyperlink under the login button (username must be entered)