Help Center

Welcome

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Heritage University Help Center has been established for you!

 

The IT Help Center provides support services for staff, faculty and students on issues related to the use of computer hardware, software, internet, audio visual and other Heritage technology.

 

The preferred way to contact the IT Help Center is to submit a work order using Track-IT or email ithelpdesk@heritage.edu. You may also call us at 509.865.8579.

Having Trouble Viewing MyHeritage?

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If you are having trouble viewing MyHeritage, please try clearing your cache

Here are some resources:

 

https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop

https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

https://www.whatismybrowser.com/guides/how-to-clear-cookies-browsing-history-and-cache/firefox

 

In most computer-based web browsers,

to open menus used to clear your cache, cookies, and history,

press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).

If any of these instructions don't work, contact the Help Center at ext. 4357, 509-865-8579,

or ithelpdesk@heritage.edu .

Check Your Voicemail From Home

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You may retrieve your voicemail off-campus by following these directions:

  1. Call your Direct Dial in number (509-865-XXXX)
  2. When you hear your greeting press *
  3. Press #
  4. Enter your mailbox (extension) number
  5. Enter your password followed by #

About

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Walk-In Service Support Hours
 
Phone support is available by dialing 509-865-8579 or from anywhere on campus dial HELP (4357)
You may also send a request by email to ITHelpDesk@heritage.edu
 

Online Support

Online Support is available during normal Help Center Hours. Please leave a message after hours and the Help Center will return your message the following business day.

 
Frequently Asked Questions
 
Please review our  FAQ (frequently asked questions) . Many helpful hints are available here and may be able to answer your question immediately. Faculty can view a specific FAQ devoted to questions regarding MyHeritage by logging in and clicking "Faculty FAQ".

Services Offered

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Password Management
 
All faculty, staff, and students can use the MyHeritage Password Management System to reset forgotten passwords.
 
 
Individuals who are applying to Heritage University and are having problems with their login can contact the Help Center during normal support hours
(please be prepared to prove your identity over the phone including your student ID number).
Please check the Help Center home page for contact information and service and support hours.

 

Wireless Internet

We upgraded the wireless system on campus during the summer of 2022. 

We upgraded the WiFi security during the summer of 2023

 

For Students, Faculty, and Staff using a personal laptop, mobile device, or loaner laptop, 
connect to HU-WiFi

       Select HU-WiFi from the available wireless networks and click connect
You will be automatically redirected to the logon portal from your laptop
You will be prompted to sign-in from a mobile device and then directed to the logon portal
Enter your HU username and password and click Sign-On, and then click continue to finish the connection
Your connection to HU-WiFi is encrypted and secured
 
For Staff and Faculty using a domain joined Heritage-provided laptop,
We have updated the WiFi network to HU-Employees
 
You will be automatically connected to HU-Employees
 
You will be required to sign-in every 90 days

Enter your heritage credentials

🙂You can now access the internet and HU systems, such as J1🙂
 
If you are connected to HU-Network and not the HU-Employees network, we need to update your connection to not interrupt your ability to access network resources. This can be accomplished by either docking your laptop in your office and restarting your device to receive the new policy update automatically or you can schedule an appointment with the IT Help Center for assistance. 
 
If you have any trouble, please contact the Help Center at 509-865-8579
or dial HELP (4357) from any campus phone.
 
Computer Labs for Students
 
Open computer labs are offered in the Academic Skills Center,
Donald K. North Library, and the Kathleen Ross Center.
 
These labs offer Windows 10 with Microsoft Office 2016.
Available browsers are Internet Explorer 11, Firefox, and Chrome.


 
Work Order Management for IT and Maintenance
 
Please refer to the Work Order Management page for details.

Handouts

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  • How To Add Your Email To Your Phone

    Name Description Status Source
    Email to Phone Instructions for Android devices Required How to add outlook on an android device.pdf Edit Email to Phone Instructions for Android devices Delete Email to Phone Instructions for Android devices
    Email to Phone Instructions for Apple devices Required How to add outlook on an Apple device.pdf Edit Email to Phone Instructions for Apple devices Delete Email to Phone Instructions for Apple devices
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • How to share your calendar

    Name Description Status Source
    How to share your calendar Required Share Calendar.docx Edit How to share your calendar Delete How to share your calendar
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • How to access campus calendars

    Name Description Status Source
    New Outlook

    Instructions if using the new version of outlook

         		Required How to access room calendars (new outlook).pdf Edit New Outlook Delete New Outlook
    Old Outlook

    Instructions if using the old version of Outlook

         		Required How to access room calendars (old outlook).pdf Edit Old Outlook Delete Old Outlook
    Rooms List Required Room Names.pdf Edit Rooms List Delete Rooms List
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Notices to Students

    Name Description Status Source
    Higher Education Opportunity Act
    Heritage University and Compliance with the Higher Education Opportunity Act. Document details the reduction of illegal uploading and downloading of copyrighted works through peer-to-peer (P2P) file sharing. Please read this document thoroughly as it outlines your rights.
    		Required HEOA.pdf Edit Higher Education Opportunity Act Delete Higher Education Opportunity Act
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
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