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Heritage University Help Center has been established for you!
The purpose of the Help Center is to provide first line troubleshooting and support services for staff, faculty and students on issues related to the use of computer hardware, software, internet, audio visual and other Heritage technology.

Walk-In Service and Support Hours

Phone support is available by dialing 509-865-8579 or from anywhere on campus dial HELP (4357)
Walk-In Support is available by visiting the Rick & Myra Gagnier Hall (1300)
Office hours are from 8:00 AM to 5:00 PM Monday thru Friday
*Extended hours will be available the first 3 days of the Fall Semester. 8:00 AM to 6:30 PM.
*Extended hours will be available the first 3 days of the Spring Semester. 8:00 AM to 6:30 PM by appointment only.
You may also send a request by email to 

Online Support

Online Support available during normal Help Center Hours. Please leave a message after hours and the Help Center will return your message the following business day.

Frequently Asked Questions

Please review our FAQ (frequently asked questions). Many helpful hints are available here and may be able to answer your question immediately. Faculty can view a specific FAQ devoted to questions regarding MyHeritage by logging in and clicking "Faculty FAQ".