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Help Center

Welcome

Heritage University Help Center has been established for you!

 

The IT Help Center provides support services for staff, faculty and students on issues related to the use of computer hardware, software, internet, audio visual and other Heritage technology.

 

The preferred way to contact the IT Help Center is to submit a work order using Track-IT or email ithelpdesk@heritage.edu. You may also call us at 509.865.8579.

Having Trouble Viewing MyHeritage?

If you are having trouble viewing MyHeritage, please try clearing your cache.

In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, contact the Help Center at ext. 4357 or 509-865-8579.

Check Your Voicemail From Home

You may retrieve your voicemail off-campus by following these directions:

  1. Call your Direct Dial in number (509-865-XXXX)
  2. When you hear your greeting press *
  3. Press #
  4. Enter your mailbox (extension) number
  5. Enter your password followed by #

About

Phone support is available by dialing 509-865-8579 or from anywhere on campus dial HELP (4357)
 
Walk-In Support is available by visiting the Rick & Myra Gagnier Hall (1300)
 
Office hours are from 8:00 AM to 5:00 PM Monday thru Friday
 
*Extended hours will be available the first 3 days of the Fall Semester. 8:00 AM to 6:30 PM.
*Extended hours will be available the first 3 days of the Spring Semester. 8:00 AM to 6:30 PM by appointment only.
 
You may also send a request by email to ITHelpDesk@heritage.edu
Online Support available during normal Help Center Hours. Please leave a message after hours and the Help Center will return your message the following business day.
Office hours are from 8:00 AM to 5:00 PM Monday thru Friday
 
*Extended hours will be available the first 3 days of the Fall Semester. 8:00 AM to 6:30 PM.
*Extended hours will be available the first 3 days of the Spring Semester. 8:00 AM to 6:30 PM by appointment only.
 
You may also send a request by email to ITHelpDesk@heritage.edu
Please review our  FAQ (frequently asked questions) . Many helpful hints are available here and may be able to answer your question immediately. Faculty can view a specific FAQ devoted to questions regarding MyHeritage by logging in and clicking "Faculty FAQ".

Services Offered

All faculty, staff and students can use the MyHeritage Password Management System to reset forgotten passwords. Click here to access. This system is only available to faculty, staff and students.
 
Individuals who are applying to Heritage University and are having problems with their login can contact the Help Center during normal support hours (please be prepared to prove your identity over the phone and at minimum have your ID number available). Please check the Help Center home page for contact information and service and support hours.

We have upgraded the HU-WiFi system on campus.

     • You must remove/forget the HU-WiFi network if your device was connected to the old system.
            a. Windows 7- Control Panel -> Network and Sharing ->Manage Wireless Networks -> Click on HU-WiFi-> Remove
            b. Android- Settings ->WiFi -> Click on HU-WiFi -> Forget
            c. Apple- Settings -> WiFi-> Click the blue arrow to the right of HU-WiFi -> Forget this network

 
For Students, Staff and Faculty to connect:

      • Select HU-WiFi and click connect
  • Choose if you would like to save the connection or not
You can now access the internet.
 
 
For PA Students to connect to their Network dedicated for Testing purposes:
  • Select PA-WiFi
  • Choose connect automatically
  • Enter your Heritage username and password and click Connect
You can now access the internet.
 
If you have any trouble please contact the Help Center at 509-865-8579 or dial HELP (4357) from any campus phone.
Open computer labs are offered in the Academic Skills Center and Donald K. North Library in the Kathleen Ross Center. These labs offer Windows 7 with Microsoft Office 2013. Available browsers are Internet Explorer 11, Firefox and Chrome. 

Additional labs located in Arts and Sciences, HUD, Heritage Village and Kathleen Ross Center offer Windows 7 with Microsoft Office 2013. Available browsers are Internet Explorer 11, Firefox and Chrome.
Please refer to the Work Order Management page for details.

Handouts

Notices to Students
Heritage University and Compliance with the Higher Education Opportunity Act. Document details the reduction of illegal uploading and downloading of copyrighted works through peer-to-peer (P2P) file sharing. Please read this document thoroughly as it outlines your rights.
(.pdf, 32K)
Download