Help Center FAQ For Staff and Faculty - Main View | FAQ | Help Center

The Help Center provides Walk-In Services from 8am-12 (noon) and from 2pm-5pm for the purpose of providing face to face hands-on technical consultation and diagnostics* services for laptops and other instructional technologies. Please check the Help Center home page for additional information.

(*Note: Actual repair of non-Heritage hardware is not available.)

How do I get help if I'm having a problem with my computer or trouble logging on to a Heritage system?

Anyone can call the Help Center to receive support by phone anytime during normal service hours 509-865-8579.

Please check the Help Center home page for contact information and service and support hours.

Can I continue to submit an IT work order just like before?

Yes. The TrackIT system will continue in full operation. You can submit a work order at any time by either sending an email to IThelpdesk@heritage.edu or by clicking here.