Admissions Work study Office Assistant

• Department Name: Admissions, Student Services
• Supervisor: Jessica Collins
• Title: Admissions Office assistant

Position Summary:

Represents Heritage University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our services, learns and uses operating practices of the department and Heritage University. Upholds the Heritage University Mission Statement. Handles confidential information with tact, discretion and in compliance with FERPA regulations.

Principal Duties and Responsibilities:

1. Collaborates with staff in Admissions, Financial Aid, and the Registrar’s Office to deliver mission critical services to new and returning students, and alumni.

1. Duties include but are not limited to completing tasks by using basic office machines, such as computers, fax machine, copier, and calculator.
2. Schedule appointments as necessary for students and prospective students for admissions counseling, placement testing, and others as needed. 
3. Supports Enrollment Services Office Aide as potential first point of contact for the Office of Admissions which includes phone, email, and in-person inquiries and visitors. Maintain an orderly and welcoming office environment, greet all visitors with pleasant and professional demeanor, and assist visitors in locating campus resources and services (including other offices on campus, parking information, local information about Toppenish and/or Yakima Valley).
4. Answers inquiries related to department services, programs, and operations. This includes assisting the public in person or by phone, screen and route phone calls, and scheduling appointments with admissions staff.
5. Assist with upkeep of the lobby in Student Services, light dusting, organizing, restocking coffee supplies and materials for the lobby area.
6. Performs other functions as necessary or as assigned.

Education Benefits to be derived by students on this job:

• Knowledge of the operation and functions of the Admissions Office.
• Customer services, work with different supervision levels, organization skills, and time management.
• Develop abilities to follow directions, complete tasks, and report progress.

Minimum Qualifications:

• Dependable and Reliable.

• Strong technology skills, including knowledge of Microsoft Office tools, strongly preferred.

• Courteous and professional disposition.
• Willingness to be of assistance to others.

• Excellent communications skills. Fluency in Spanish a plus.

• Ability to listen and follow directions.
• Ability to perform repetitive and routine tasks.
• Commitment to maintaining confidentiality.
• Ability to work in a fast-paced environment.

• Positive attitude and ability to adapt to change.
• Professional dress required.

• Strong telephone etiquette skills.

After filling out the application for this position please set up an interview to proceed with the application process.

Phone: (509)865-0443

Email: collins_j@heritage.edu