JOB INFORMATION
Title of Position: Service Care Coordinator
Supervisor's Title: Program Coordinator II, Office Manager, Program Manager, Program Director, Public Health
Nurse Supervisor-Community Health Services

PURPOSE OF POSITION
This off-campus work-study opportunity allows students to gain hands-on experience while providing direct service, care coordination, and education to patients of Yakima Valley Farm Workers Clinic (YVFWC) across various programs. The position also involves providing information and support to internal and external partners. Students can work up to 19 hours per week, based on eligiblity. 

Essential Functions/Responsibilities/Duties
Executes incoming calls, assesses client/patient needs, and identifies appropriate services that are comprehensive and
individualized to best serve each client/patient.
Collects appropriate documentation to support and determine program services eligibility.
Assists client/patient with scheduling dates for appointments or classes.
Processes patient referrals for a variety of services including Medical, Dental, and programs including Behavioral Health.
Monitors and documents active referrals and client participation.
Assists patients with completion of applications and forms required by the program(s) they will participate in. Ensures patient
information is complete and entered in appropriate data system.
Responds to basic questions from patients.
Provides follow-up contact with patient regarding service and referrals recommended. Encourages client participation and
retention in various programs and classes.
Performs work to align with productivity goals and standards including # patients, # encounters, # appointments scheduled and
# classes facilitated.
Provides program administrative support such as data entry, client file management, report development and contract
compliance.
Coordinates and promotes YVFWC programs. Recruits clients/patients for dental services, medical services, social services or
education classes. Reserves conference rooms, obtains supplies, organizes snacks for classes.
Presents program information in various internal and external community meetings and functions as requested.
Performs other duties as assigned.
Tomando Master Trainer duties (if assigned):
Required to train and support CDSMP Lay Leaders, ensure the fidelity of the curriculum and keep up to date with program
changes, must maintain Tomando Master Trainer Certificate.

QUALIFICATIONS
Proprietary Information for Yakima Valley Farm Workers Clinic – Do Not Distribute
Required Education
• High School Diploma or General Education Diploma (GED).
Required Experience
• One year of administrative support and customer service experience.
• For CHS only: One year’s health care or social services experience.
Preferred Experience
• Two years’ administrative support experience in a social services or healthcare setting.
Professional Licenses/Certificates/Registration
• Applicable license or certification.
• Some positions may require program specific certification.
• Tomando Master Trainer certification (if assigned Master Trainer duties).
Knowledge/Skills/Abilities Required or Preferred
• Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency
scale to receive bilingual differential pay.
• Ability to plan, coordinate and organize work projects.
• Ability to provide professional written and verbal presentations.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Ability to effectively interact with the public, patients, and clinic staff in a professional manner.
• Ability to understand and apply program requirements and applicable local, state and federal guidance.
• Knowledge of the social and health agencies in the area and services they provide.
• Effective verbal, written and listening communication skills.
• Basic proficiency with a variety of computer programs including Microsoft Office, Word and Excel.
Working Conditions and Physical Requirements
• Physical requirements for this position include hearing, seeing, speaking, talking, feeling, stooping, kneeling, crouching,
reaching, fingering, grasping, and repetitive motions.
• This position requires sitting for long periods of time in front of a computer. Walking and/or standing is only required
occasionally.
• This position requires exerting up to 20 pounds of force and/or 10 pounds frequently in order to lift, carry, pull or move
objects.
• Valid Driver’s License and proof of automobile liability insurance coverage.

*** For more information on this position please email Vargas_D@heritage.edu***

Start Date

08/25/2025

Job Description

Work with the Registrar's office staff, students and visitors * Perform a variety of duties not limited to: making copies, retrieving information, mail, and data entry, filing and answering phones, use of Jotform and Jenzabar One software to organize and file electronic documents, assisting with commencement preparations.* Carry out instructions and provide directions to others that may include pulling files when requested, changing file labels, perform with high degree of accuracy and timeliness. * Use of computer * Expectation of maintaining strict confidentiality at all times. * Mail: pick up, deliver and sort mail. * Commitment to correct errors, participates in solutions, and receives feedback * Other duties as assigned.

Educational Benefits

Knowledge of the Registrar's office function within the University setting * Acquire high degree of accuracy, attention to detail, commitment to take accountability for errors and participate in correction of any and all errors. * Work and understand how to perform in a professional, and customer oriented office in addition to interaction of other teams within the Student Services Building.

Minimum Qualifications

Basic Office Skills – Familiarity with Microsoft Office (Word, Excel, Outlook) and Google Suite (Docs, Sheets, Gmail). Confidentiality & FERPA Compliance – Must handle student records confidentially and follow FERPA regulations. Communication & Customer Service – Strong verbal and written communication skills for interacting with students, staff, and faculty. Attention to Detail – Must be organized and accurate when handling data entry and record-keeping.